Privacy Statement

FalcoTravel, located at Ratelaarweg 3, 3053 JP Rotterdam, is responsible for processing personal data as outlined in this privacy statement.

Contact Information:

https://www.falcotravel.com
Ratelaarweg 3
3053 JP Rotterdam
+31 10 261 3936

​​​​​​​ FalcoTravel’s Data Protection Officer can be reached at info@falcotravel.com.

Personal Data We Process

FalcoTravel processes your personal data because you use our services and/or because you have provided this data to us. Below is an overview of the personal data we process:

- First and last name
- Date of birth
- Address details
- Phone number
- Email address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by phone
- Location data Information about your activities on our website Information about your browsing behavior across different websites (for example, if this company is part of an advertising network)
- Internet browser and device type
- Bank account number

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot verify the age of visitors. We therefore advise parents to be involved in their children's online activities to prevent data from being collected without parental consent. If you believe that we have collected personal data about a minor without such permission, please contact us at info@falcotravel.com, and we will delete this information.

Purposes and Legal Basis for Processing Personal Data

FalcoTravel processes your personal data for the following purposes:

- To handle your payment
- To send our newsletter and/or promotional material
- To contact you by phone or email if necessary to provide our services
- To inform you about changes to our services and products
- To offer you the ability to create an account
- To deliver goods and services to you
- To analyze your behavior on our website in order to improve the website and tailor our offerings to your preferences
- To track your browsing behavior across different websites to tailor our products and services to your needs
​​​​​​​- To comply with legal obligations, such as tax reporting requirements

How Long We Store Personal Data

FalcoTravel does not retain your personal data longer than necessary to achieve the purposes for which it was collected. We apply the following retention period: your data will be stored until the customer relationship and/or contract is terminated. After this period, the data will be deleted.

Sharing Personal Data With Third Parties

FalcoTravel does not sell your data to third parties and only shares it when necessary to execute our agreement with you or to comply with legal obligations. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. FalcoTravel remains responsible for these processing activities.

Cookies or Similar Technologies We Use

FalcoTravel uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in your browser on your computer, tablet, or smartphone during your first visit to our website. FalcoTravel uses cookies with purely technical functionality to ensure the website works properly and to remember, for example, your preferences. These cookies also help optimize the website.

Additionally, we use cookies to track your browsing behavior so we can offer tailored content and advertisements. During your first visit, we informed you about these cookies and requested your consent for their use.

You can opt out of cookies by configuring your browser not to store cookies. You can also delete all previously stored information via your browser settings.

Third-party cookies may also be placed on this website. These include advertisers and social media platforms. Below is an overview:

Google:
_ga (2 years)
_gid (24 hours)
gclid (1 month)
first_utm_source (1 month)
utm_source (1 month)

DoubleClick:
IDE (1 year)
​​​​​​​test_cookie (end of session)

For more information, please refer to our Cookie Statement.

Accessing, Modifying or Deleting Your Data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your data by FalcoTravel. Furthermore, you have the right to data portability. This means you can request us to send your personal data in a digital file to you or another organization named by you.

You can send such requests to info@falcotravel.com. To confirm your identity, we may ask you to include a copy of your ID with your request. Please black out your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) to protect your privacy. We will respond as quickly as possible, and always within four weeks.
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If you are not satisfied, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

How We Protect Your Personal Data

FalcoTravel takes the protection of your personal data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or you suspect misuse, please contact our customer service or email info@falcotravel.com.